AmeriChem Systems, Inc. designs and fabricates custom process equipment for industrial clients across 36 states and 22 countries — and for many of those customers, the Field Service Technician is the face of ASI on site. This role sits at the intersection of engineering and customer success: installing systems, troubleshooting in the field, and being the person a customer calls when something is not right. It requires real technical depth, clear communication, and the kind of calm problem-solving that comes from actually knowing the equipment. If you are equally comfortable in a shop, at a plant, and on a call with an engineer three time zones away, this is the role for you.

Reports To: Operations Manager

FLSA Status: Exempt

Hours: 40 hours/week, 52 weeks/year. Flexible schedule required, including early mornings, evenings, and weekends to accommodate customer schedules globally.

Essential Job Functions

• On-site installation and technical support of ASI equipment at customer facilities
• Phone and email troubleshooting support for all customer technical inquiries
• Full quality and functional testing of ASI-manufactured systems
• Project coordination support alongside Project Engineers, Operations Manager, and Project Technicians

Responsibilities

• Travel to customer sites to install, commission, and support ASI systems
• Respond to customer technical questions by phone and email with accurate, timely solutions
• Perform complete quality and functional testing of systems; coordinate with Project Engineering to meet all quality standards, functionality benchmarks, and documentation requirements
• Participate in project preparation, coordination, and final acceptance
• Work with pipe welders, electricians, and fabrication specialists to keep projects on schedule and within quality criteria
• Inspect project materials — sourced or produced by ASI — for compliance with project scope and current quality standards
• Perform in-process quality checks for all fabrication (QC authorized)
• Participate in and document all non-conformance reports
• Collaborate with management, engineers, and operations personnel across the entire project lifecycle
• Contribute to continuous improvement initiatives and production floor development
• Complete additional tasks as assigned by supervisor or management

Required Knowledge & Skills

• Strong technical aptitude with hands-on troubleshooting ability
• Working knowledge of custom fabricated systems: pumps, valves, piping, instrumentation, and industrial controls
• Ability to read and interpret P&IDs, GA drawings, and structural drawings
• Clear written and verbal communication skills
• Willingness and ability to travel up to 50% (required); up to 75% preferred
• MS Office and computer proficiency
• Valid driver’s license

Education & Experience

Required:

• GED or High School equivalent
• 1–2 years of experience in a technical field
• Ability and willingness to travel up to 50%

Preferred:

• Associate’s or Bachelor’s degree in a technical field
• Ability and willingness to travel up to 75%

Working Environment

• Office, shop, and field environments (customer sites vary)
• Heavy work: up to 50 lbs. occasionally; up to 25 lbs. frequently
• Moderate noise; exposure to vibration, mechanical hazards, electrical current, chemicals, fumes, and airborne particles
• Requires visual acuity to operate motor vehicles and equipment
• Rapidly changing schedules and deadlines